Last updated: 15 October 2026.

1. Who we are

The moving company KOMBI-KOMBI (Usluge preseljenja KOMBI-KOMBI, tax number 108041789, company number 63171590, Crnotravska 1G, Belgrade) is the controller of the personal data collected through this website.

For any question about privacy, contact us:

2. What data we collect

We collect only the data we need in order to provide a moving service:

  • When you contact us (form, email, telephone, Viber or WhatsApp): first and last name, telephone number, email address, the address you are moving from and to, and a description of what is being moved.
  • While you use the site: IP address, browser type, pages visited and time of visit, through Google Analytics and the Facebook Pixel — only if you accept cookies.
  • When we carry out the work: all of the above, plus invoicing details (including a tax number if you are a company).
  • If you create an account: your name, email address and profile picture address from your Google account, plus whatever you enter in the profile yourself — set out in detail in section 6.

3. Why we process it

  • To correspond with you and give you a free quotation
  • To organise and carry out the move
  • To issue invoices and meet our legal obligations
  • To improve the site and analyse how it is used, in anonymised form
  • For marketing — only where you have expressly agreed

4. Legal basis

We process your data on the basis of:

  • your consent (contacting us, marketing, cookies);
  • performance of a contract (carrying out your move);
  • legal obligation (tax records, retention of invoices);
  • legitimate interest (fraud prevention, site security).

5. Cookies

This site uses cookies so that it works properly and so that we can improve your experience. There are three kinds:

  • Necessary (always active): these remember your theme (light or dark) and your cookie choice. The site does not work properly without them.
  • Analytics (only with your consent): Google Analytics, which helps us understand how the site is used.
  • Marketing (only with your consent): Facebook Pixel and Google Ads, used for personalised advertising.

You can disable or delete cookies at any time in your browser settings. Instructions are published by Chrome, Firefox, Safari and Edge.

6. User account (Google sign-in)

You can create an account on the site by signing in with Google. The account is optional — everything on the site works without it. It exists so that forms fill themselves in and so you can receive a discount on the service.

What is stored when you sign in:

  • Your name and email address from your Google account, the address of your profile picture and your Google account identifier, so that we recognise you the next time.
  • What you enter in the profile yourself: first and last name, telephone, city, address, property type, floor and whether there is a lift.
  • The date the account was created and the date you last signed in.

KOMBI-KOMBI never sees your Google password — Google handles the sign-in and passes us only your name, email address and picture address. We use the profile to pre-fill the enquiry form and to give a faster and more accurate estimate. It is not sold, not passed to third parties and not used for advertising.

Linking to earlier jobs. If the email address or telephone number in your account matches an earlier enquiry, quote, part-load trip or storage contract, we link those jobs to your account, so that you can see them in your profile and so that your loyalty discount is credited.

Discounts and coupons. Once your profile is complete you receive a discount code that can be attached to an enquiry. We also record which enquiry the code was used on.

Deleting the account. You can close your account at any time — write to office@kombi-kombi.rs from the address you signed in with and we delete it within 30 days. Records of work already carried out remain in our accounting records for as long as the law requires (see section 8).

7. Commercial partners and processing outside the EU

The following partners have access to limited data:

  • Google LLC (Google Analytics, Google Ads) — analytics and advertising; data is transferred to the United States under the EU Standard Contractual Clauses.
  • Meta / Facebook (Pixel) — marketing.
  • Our hosting provider (storage of the website) — in Serbia.
  • Google LLC (Google Sign-In) — signing in to a user account, only if you sign in yourself.

8. How long we keep it

  • Client contact details: three years from the last contact
  • Invoices and tax documents: ten years (a legal requirement)
  • Analytics data (Google Analytics): fourteen months
  • Marketing data: until you withdraw your consent
  • User account: until you close it, or three years from your last sign-in

9. Your rights

Under the Serbian Personal Data Protection Act and the GDPR you have the right to:

  • access the data we hold about you;
  • have inaccurate or incomplete data corrected;
  • have data erased (the "right to be forgotten");
  • portability — a copy of your data in a standard format;
  • withdraw your consent at any time.

To exercise any of these rights, write to office@kombi-kombi.rs. We reply within 30 days. If you have an account on the site, you can correct your profile details yourself at any time on the My account page.

10. Security

Your data is held on protected servers with encryption. The site uses HTTPS (TLS) for all traffic. Only authorised KOMBI-KOMBI staff have access to the data.

11. Changes to this policy

We may update this policy from time to time. The date of the last change is given at the top of this page. We will notify you of any significant change by email or by a prominent notice on the site.

12. Contact

For any question about privacy or cookies: